We need to redesign our water bills to drive conservation

Our water bill for the end of the year was among mail delivered after our trip to England.  “Great,” I thought. “I can see how our efforts to save water are adding up.”

I’d never really looked at the bill before, beyond figuring out how much to pay. But this time I took a harder look. With the drive to conserve I was expecting clear information on the bill to help me understand how our household is doing. How wrong I was.  All you get is the number of gallons a day: 162.

So is that good? Bad? Indifferent? How does it compare to last year? To my neighbors? To what an efficient household would look like?

At first it had me pulling out my phone and searching the web for comparisons. But to be honest, that’s not much help as different countries and regions use different metrics. What I wanted was something relevant to where I live.

In the end I turned the bill over and in small print it tells you how to compare water use. Bingo!  Again, wrong.

First up I’d need to know whether the bill was for the “winter indoor use” period or not. It let me know that 45 gallons per person per day is considered “efficient” and 35 gallons “super-efficient” for indoor use.  Outside the winter use period, I’d also have to calculate my outdoor allowance by measuring the area of lawn and shrub. Each 100 sq. ft. of lawn is multiplied by 12 (if I’m west of the hills) or 13 (east of the hills) and each 100 sq. ft. of shrub by 8 (west) and 7 (east).

Sound complicated? You bet!  First up, I was unclear if my bill was considered “winter” or not as it included part of December which it told me is the winter period. With Pinole being in the hills I was unclear whether I should use the equation for “west” or “east.”  And since it was raining I wasn’t going to drag a tape measure outside to measure the area of shrubs. The lawn is easy. We have none.

So in the end I kept it simple and focused on the indoor use comparison, which turned our to be 46 gallons per person per day.  Just a shade over the efficient mark.  I  guess that good.

But even then I was left wondering how it compared to the last period, or last year, or my neighbors. Or what I could do to get to “super efficient.”

I care about this stuff and I struggled. If we’re to get serious about conservation in California we need to make this simple and automatic. There’s no excuse that our water bills don’t come with comparative information. They don’t need to know how many people live in each home, but it would be easy to include a quick table that did the calculation for you. When I see these type of changes I’ll know that conservation has become a way of life for my water company. Come on East Bay Municipal Utility District – I know you can do better!

Do you have any good examples of water bills you can share?



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